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Shipping policy

Free shipping & returns

We always deliver your order for free throughout Denmark & EU (excl. Faroe Islands and Greenland) with PostNord.

We do not ship to countries outside the EU. If you have any questions about delivery in other European countries than Denmark, please feel free to contact us at webshop@prego.dk or phone +45 65 94 15 40.

If you regret your purchase, you can return without shipping costs as Prego Eyewear pays the return freight if you use the supplied return label from PostNord. Remember to include a copy of your purchase invoice received by e-mail on delivery. See also more in the section "The condition of the item when you return it".

Delivery

You can decide for yourself whether you want to have your order delivered directly to your home or another address such as f.ex. your workplace or a PostNord parcel shop of your choice.

Your order is delivered by parcel shipment via PostNord. The normal delivery time in Denmark is 1-2 business days (5-6 business days in the EU) after we have received the order. 

If delays occur with the carrier, this will correspondingly delay the delivery in relation to the scheduled delivery date. Prego Eyewear webshop and its dealers cannot be held responsible in B2B trades for delays with the carrier and conditions that are beyond our reach, including weather conditions, defective delivery from third parties etc.

Generally

We always ship your orders as parcel post with track & trace. This means that you can follow the package to you, and we can track the package if delivery problems should occur. If the package and/or the contents are damaged upon receipt, please contact us as soon as possible and within 7 business days by phone + 45 65 94 15 40 (Monday to Thursday from 9.00 to 16.30 and Friday from kl. 8.30 to kl. 16.00) or by e-mail: webshop@prego.dk which we answer within 24 hours on business days.

Customs & VAT

If you order from Denmark, you pay Danish VAT (25%). If you order from another EU country, Danish VAT (25%) is paid, but no duty according to. EU rules on the free movement of goods.